Last updated: 30 September 2026
This cancellation policy explains how to cancel SykerFlex online personal training and nutrition coaching, how future renewals are handled and what to do if you pay through Klarna or another provider.
Rolling monthly coaching
Unless a different arrangement is confirmed in writing, SykerFlex coaching operates on a rolling monthly basis. Your plan, price, included support, start date and renewal schedule are confirmed before coaching begins.
How to cancel
Send a clear cancellation request to coach@sykerflex.com before your next renewal date. Include the name and email address used for coaching so the request can be matched promptly. I will confirm when the cancellation has been processed.
Future payments and the current coaching period
A valid cancellation stops future SykerFlex renewals after the applicable notice or billing point. Access and support normally continue until the end of the coaching period already paid for. Payments for a period that has started are not automatically refundable, but your statutory rights and any written service guarantee remain unaffected.
UK cooling-off and statutory rights
Where UK consumer cancellation rights apply to a distance contract, you may have a legal cooling-off period. If you expressly ask for coaching or digital services to begin during that period, the amount payable or right to cancel may be affected by the service already supplied. This policy does not limit rights that cannot legally be excluded.
Klarna, Stripe and payment providers
Cancelling coaching does not necessarily cancel a separate financing or payment-provider agreement. Klarna, Stripe, your card issuer or another provider may have its own processing times and terms. Continue required payments until the provider confirms an adjustment, and contact me if supporting information is needed.
Injury, illness or exceptional circumstances
If injury, illness, bereavement or another serious circumstance prevents you from continuing, contact me as soon as possible. Depending on the situation and plan, I may discuss a pause, adjustment or other fair solution. Any exception must be confirmed in writing.
Missed sessions and non-participation
Not using the plan, missing a check-in or choosing not to complete programmed work does not by itself cancel the service. Please send a direct cancellation request so there is a clear record.
Contact
For cancellation questions, email coach@sykerflex.com. You can also read the Terms and Conditions for the wider rules applying to the website and coaching services.